NDIS Commission commenced operation in NSW

What will the NDIS Quality and Safeguards Commission mean for your organisation?

The NDIS Quality and Safeguards Commission (NDIS Commission) which commenced in NSW and SA in July 2018, will provide  a single, national registration and regulatory system for providers across Australia. It  will strengthen and build the capacity of NDIS providers, improve the quality of services for participants and prevent harm, resolve problems and provide oversight of service provision and the NDIS market.


Under the NDIS Commission, the NSW Disability Services Standards are replaced by the NDIS Practice Standards which, while similar in many respects, have some significant differences.

Strategy to Action can assist organisations

  • Review and update their policies and practices to comply with the NDIS Practice Standards
  • Develop  systems, policies, procedures for new providers
  • Prepare responses for the online registration for new providers

Fact Sheet for NSW Providers


Code of Conduct

All providers must now comply with the NDIS Code of Conduct

Worker Screening

All providers will transition to a nationally consistent Worker Screening Check process.

Complaints Management

As previously, providers will need to have a complaint management procedure in place which affords procedural fairness to participants.  Complaints about participant plans will continue to be made to the NDIA while complaints about  quality or safety of NDIS supports will now be made to the NDIS Commission.

Behaviour Support

As part of the new arrangements, states and territories continue to be responsible for the legislating and policy arrangements for authorisation and consent to use a restrictive practice.

In effect, providers in NSW need authorisation by the state authority which in NSW is the Dept. Family and Community Services (FACS) which can be undertaken through the Restrictive Practices Portal.  https://www.facs.nsw.gov.au/providers/deliver-disability-services/restrictive-practices-authorisation-portal   Providers need also to follow the NDIS (Restrictive Practices and Behaviour Support) Rules 2018, regarding reporting. https://www.ndiscommission.gov.au/document/966

Incident Management

Registered NDIS providers must report ‘reportable incidents’ to the NDIS Commission and must have an effective incident management system in place.

Compliance and Enforcement

Monitoring and compliance are important roles of the NDIS Commission which will work with NDIS providers to help them comply with the new quality and safeguards requirements, including through education and training about their obligations. https://www.ndiscommission.gov.au/sites/default/files/documents/2018-07/Compliance%20and%20Enforcement%20Policy.pdf

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